Portishead Town Council
01275 847 078 email us

Accessibility Statement

Portishead Town Council want as many people as possible to be able to use this website.

View the site your way:

There are accessibility icons available at the top right-hand corner of every page. There are options to change the colour contrast and font size of the page.

We know some parts of this website are not fully accessible. Scanned-in documents and some older PDF documents are not fully accessible to screen reader software.


Navigating by headings

Use browser plugins or assistive technology such as screen readers to list the headings and subheadings in the page and go straight to the heading you need.

Navigating by keyboard

Users navigating by keyboard can see the currently focused on interactive element such as links and form fields through a highlighted outline.

Skip to content

Use a keyboard to find the skip links and jump directly to the main content on the page.

Listening to content

Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.

Screen reader users can listen to content, navigate the site and interact with menus.

Using different devices

My Computer My Way (MCMW) offer guides to using assistive technologies to use websites with a range of devices.

Web standards

Third party content

Our site includes third party content and functionality.

Depending on our relationship with the third party, we cannot always guarantee its accessibility. As software is updated new issues may arise which we will identify and work to correct.

Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Instagram
  • maps with markers created within Google Maps

We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.

Known Potential Issues

PDF Downloads

From September 2020 all PDFs (for example meeting agendas and minutes) will be checked and optimised for accessibility before being uploaded to the website. PDF downloads prior to September 2020, including scanned and historical documents, may have been created without all accessibility features being considered and therefore may not be fully accessible. We apologise if this makes some older documents harder to access and remain committed to ensuring accessibility standards are met for all current and future documents.

If there is a specific document (or documents) which you would like to access but find it difficult to do so, please contact us and we will endeavour to provide the document in an accessible format.

Links to other websites

Where we link to other websites that may offer benefits to our users we are not responsible for the accessibility of these or any other websites we don’t manage.

Compliance Status

This website is partially compliant with both the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Non-accessible content

We work to achieve and maintain the AA standards of the Web Content Accessibility Guidelines (WCAG) 2.1. 

We strive to ensure that our content is accessible wherever possible. If we have failed to ensure an element is accessible, please contact us by email: [email protected].

Preparation of this accessibility statement

The declaration made in this statement regarding compliance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952 is based on an evaluation of the website’s compliance with the Web Content Accessibility Guidelines 2.1 (WCAG) to AA standard.

Contacting us

Please contact us at [email protected] if you have any problems with the website, be as specific and detailed as you can. Please also tell us what you like and find useful.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

Complaints process

If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can contact us at [email protected] to register your difficulty.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how the Town Council respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website

This website was tested manually prior to the writing of this statement. The tests were carried out by Portishead Town Council.

Last update

This page was last updated on 25 September 2020.